Question 1

Is there a delivery fee?

Accepted Answer

A delivery fee applies to all play areas. The delivery fee will vary depending on the distance between the city of Martinez and the location of the event.

Question 2

Do you set up outdoors such as a public park?

Accepted Answer

We provide play areas for both indoor and outdoor venues as long as there is an adequate, clean, dry, flat and safe space to set up. For public parks, please check with the local Parks & Recreation Department for their policies regarding play areas.

For outdoor events, we highly recommend a shaded area or a canopy to cover the play area. If you plan on setting up on grass, we require the grass to be dry. We will NOT set up on a wet surface. All pet waste must be removed and the area cleaned before we begin setting up.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments only through Venmo, Zelle and cash.

Question 4

What are your rules for the play areas?

Accepted Answer

No Shoes Allowed
No Food, Drinks or Gum Allowed
All soft play equipment is to remain inside the play area
No face paints, party poppers, colored streamers, silly string, glitter, slime or other substances are to be used either on, in or near the soft play area
No pets, outside toys or sharp objects in the soft play area at any time

Failure to adhere to these rules, terms and conditions may result in part or full forfeiture of the client’s security deposit.

Question 5

What is your Cancellation Policy?

Accepted Answer

Cancellations must be requested and confirmed seven (7) days prior to the event date. Any balance already paid will be transferred to a future reservation. Deposits are non-refundable for cancelled events.

Question 6

How do I book an event?

Accepted Answer

We want to make sure your experience is smooth from beginning to end. We'll communicate with you by phone, email, or text messaging to discuss your options and once you've made a selection, we will email you a contract with all the details pertaining your event.

NOTE: The date of your event is not reserved until we receive your deposit.

Question 7

Are you licensed and insured?

Accepted Answer

We are fully licensed by Contra Costa County and fully insured in the state of California.

Question 8

What if it rains or the weather is bad?

Accepted Answer

We check the weather forecast a couple of days before an outdoor event and if it appears that rain or strong winds is in the forecast, we will reach out to the client to discuss other options for the play area. If an alternate location can't be found, the client will be able to reschedule and any payments already made will be transferred toward a future date.

Frequently Asked Questions